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Build your own Recipe

You’d be forgiven for thinking that building a recipe would be an insurmountable task, that’d require effort and time. Not at all!

The Verloop team has made the process as intuitive and as easy as pie, so just follow these simple steps and you will have your first recipe ready in minutes. And you can continue to build on your progress, and make many more recipes in the future by following the same steps.

In this video, Anush explains about the recipe builder interface and shows you how to build a simple lead generation recipe.

The recipe icon on the dashboard will take you to the bot recipes. “Lead Generation” is the default recipe that’s assigned for you when you start.

From thereon, you can make new recipes by choosing the Create New Recipe icon on the top right corner, and your new recipe can be chosen as your new default from thereon out.  

Create a New Recipe
Create a New Recipe

Create new recipe →  Choose a name for your recipe (you can change the name later, so don’t worry about it being fixed forever)

Choose a welcome message for your visitors. It will pop up when your visitor fulfils your predetermined criteria. The time and place of the bot to prompt this message can be set by you, using triggers.

Set Welcome Message for Recipe
Set Welcome Message for Recipe

Now it’s time for you to choose which block you want to pop up after the welcome message. 

You can choose from the existing blocks. Or, even create a new block.

Recipe - Select Next Block
Recipe – Select Next Block

 

Verloop supports creation of different types of blocks. Each block serves a different purpose in the flow of the bot.

    1. Message Block

      Use Message block to have casual conversations with your customer. You can use this to greet/complement/thank your customer. When the bot executes this block, it doesn’t wait for response from the customer. The bot immediately moves to the next block.

      Recipe - Message Block
      Recipe – Message Block
    2. Picture/Image Block

      Use Picture block to send images to your customers. Sharing actual photos of your products will help your customers to understand your products better. When the bot executes this block, it doesn’t wait for response from the customer. The bot immediately moves to the next block.

      Recipe - Image Block
      Recipe – Image Block
    3. Question Block

      Use this block to ask a question to your visitor. You can also save the user response to a variable. If you mark the question as mandatory, the bot won’t proceed to next block until the user has given an answer.

      Recipe - Question Block
      Recipe – Question Block
    4. Slider Block

      Slider block is used to show multiple images to the user. You may use it to show your product catalogue to your visitor. Each image in the slider can have multiple buttons.
      The bot waits for the response from the user before proceeding to next block in the recipe.

      Recipe - Slider Block
      Recipe – Slider Block

      The buttons can be used to lead the visitor to any block in your recipe. The blocks can again be chosen from the existing ones or you can create new ones.

      Recipe Slider Block - Add Button
      Recipe Slider Block – Add Button

      You can also use it to educate the user about your product by pointing to a URL.

      Recipe Slider Block - Add URL
      Recipe Slider Block – Add URL
    5. Buttons Block

      Use Buttons to get quick replies from your visitor. You can save the response of the visitor to a variable. Bot waits till the user has clicked a button.

      Recipe - Buttons Block
      Recipe – Buttons Block
    6. Transfer Block

      By choosing this as the next block the chat will be transferred to one of your agents. You can set a default message whenever the chat is being transferred.

      Recipe - Transfer Block
      Recipe – Transfer Block
    7. Close Block

      You might want your bot to close a chat based on the conversation. The bot can close the chat with a default message set by you. Typically this is used at the end of recipe. But you can also close a conversation based on the actions of your visitor. For example, a button inside another block may lead to this block to close the conversation.

      Recipe - Close Block
      Recipe – Close Block

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