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Frequently visited sections What is verloop?, FAQ Overview?

FAQ Insights

Key metrics

In this box, users can see 4 metrics that show FAQ performance. Questions asked: The total number of queries asked...

Grouped utterances

This tab shows the number of grouped utterances, i.e., user queries that have almost similar intents as suggested by the...

Contextual words

This section shows you a honeycomb cluster of words used by users with different contexts. On hovering over the word,...