• User Guide
  • Developer Docs
Frequently visited sections What is verloop?, FAQ Overview?

Key metrics

In this box, users can see 4 metrics that show FAQ performance.

  1. Questions asked: The total number of queries asked by users in the last 30 days.
  2. Median Confidence Score: Median of all the confidence scores of the BOT while answering questions in the last 30 days.
  3. Unanswered questions: Total number of queries that were unanswered by the BOT in the last 30 days.
  4. Coverage percentage: The percentage of questions answered by the BOT in the last 30 days.
Updated on December 27, 2022

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