Key metrics

In this box, users can see 4 metrics that show FAQ performance.

1. Questions asked: The total number of queries asked by users in the last 30 days.
2. Median Confidence Score: Median of all the confidence scores of the BOT while answering questions in the last 30 days.
3. Unanswered questions: Total number of queries that were unanswered by the BOT in the last 30 days.
4. Coverage percentage: The percentage of questions answered by the BOT in the last 30 days.