If you’re selling different products on different pages on your site/s, you’re going to need different FAQ databases to answer different questions from your customers.
You’re in luck because using the power of Verloop’s FAQ categories, you can do just that.
For this anecdotal example/explanation, let’s assume your company sells chocolates. On one page of your website, you sell dark chocolates, and on another page, you sell mint chocolates. Obviously, both of the products have different prices, different ingredients, and different delivery dates. All of this needs to be reflected in your frequently asked questions and answers, so you need independent FAQ databases.
To start building a new category in your FAQ database, head to the FAQ page from your dashboard, and hit “Create New Category”.
You can either import the pre-built template, “About User”, or simply create a new one.
For ease, name your first category, “FAQ – Dark Chocolate”. In this category, fill the question fields with queries your customers most often ask about dark chocolate.
Repeat this process with another category, under the name “FAQ – Mint Chocolate” and fill it with questions and answers about the latter. After you’re done with both, your FAQ page should look like this.
Head to your dashboard and go to your bot recipes. You can now assign individual FAQ’s to their respective recipes. You can also set customized triggers for each for your pages, with individual recipes backed by individual FAQ databases.
To assign specific recipes for specific pages, head to Settings -> Triggers -> Choose a recipe to apply.