There are a few tips that will help you in creating the best FAQ framework for your organization and help your customers make optimal use of them.
- Put yourself in the shoes of your visitor
- Write multiple questions under a group; so that any number of queries can be answered by your bot, even if they are asked in various different forms.
- Don’t put the same question sentence in different groups. If you do this, the bot gets confused as there are two different answers to the same question and won’t be able to predict the right answer to the question.