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  3. What is Verloop.io?
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What is Verloop.io?

Verloop.io is building the Operating System for Customer Support. 

Our state-of-the-art conversational AI for customer support helps brands scale support, reduce operational expenses and gain complete visibility into their customer support operations. Verloop.io combines the power of machine learning (ML), automated speech recognition (ASR) and natural language processing (NLP) to transform the way support is delivered. 

With Verloop.io, you can 

  • Scale your customer communication for customer support
  • Automate frequently asked questions and common use cases
  • Connect with users on the Website, mobile app, Facebook Messenger, Instagram, WhatsApp and other channels
  • Boost agent’s productivity with Agent assist features such as customer history, quick replies, nudge, intelligent routing, et. 
  • Update conversations across platforms with 60+ integrations
  • Push and pull data from natively integrated tools and software
  • Get actionable insights on users in real-time
  • Understand how users interact with bots and agents

Hear our customers speak about how Verloop.io helped them scale handle high support ticket volumes and reach more customers with an omnichannel presence. 

Updated on December 20, 2022

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