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What is Verloop.io?

Verloop.io is building the Operating System for Customer Support. 

Our state-of-the-art conversational AI for customer support helps brands scale support, reduce operational expenses and gain complete visibility into their customer support operations. Verloop.io combines the power of machine learning (ML), automated speech recognition (ASR) and natural language processing (NLP) to transform the way support is delivered. 

Verloop.io’s Product Offerings

Verloop.io’s Conversational AI Solution

Verloop.io enables businesses to deliver delightful experiences using GenAI, in-house ML and NLP engine. Verloop.io resolves up to 92% of customer queries without human intervention on the preferred user’s platform; Website, App, Facebook, Instagram, and WhatsApp.

Verloop.io’s Voice AI Solution

Additionally, provide delightful customer experiences over the phone by answering each call promptly and engaging customers in human-like conversations with our Voice AI support. With Verloop.io’s Voice AI, reimagine customer experience by automating your support calls to boost your CSAT score.

Verloop.io’s Generative AI Powered AnswerFlow for Agent Support – Terra AI

Equip your agents with intelligent tools that empower them to deliver exceptional customer service. These tools enhance efficiency and productivity, allowing your team to provide top-notch assistance. By leveraging our LLM power house, your agents can access.

  • AI- Rephrase
  • AI-Expand
  • AI- Tone Adjustment
  • AI- Summary
  • AnswerFlow

Boost your customer service to new heights, while empowering your agents with the tools they need to excel.

With Verloop.io, you can 

  • Scale your customer communication for customer support
  • Automate frequently asked questions and common use cases
  • Connect with users on the Website, mobile app, Facebook Messenger, Instagram, WhatsApp and other channels
  • Boost agent’s productivity with Agent assist features such as customer history, quick replies, nudge, intelligent routing, et. 
  • Update conversations across platforms with 60+ integrations
  • Push and pull data from natively integrated tools and software
  • Get actionable insights on users in real-time
  • Understand how users interact with bots and agents


Hear our customers speak about how Verloop.io helped them scale handle high support ticket volumes and reach more customers with an omnichannel presence.

Updated on June 20, 2023

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