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Chat Assignment

Goto Settings → Chat Assignment to manage how chats are assigned to your agents

You can choose the maximum number of chats that an agent can take at a time.

The bot will accordingly assign chats or ask the visitor to wait.

Don’t worry about an agent going offline while on a chat due to any reason, Verloop either assigns the chat to another online agent or closes the chat as per your configuration.

Manage Chat Assignment
Manage Chat Assignment

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