Verloop.io allows Admins and Outreach Managers to access campaign data via reports.
How to schedule and download the outreach report?
- Navigate to Settings > Chat > Reports

- Click on the New Report button in the top right corner

- Add report name. Make sure it’s easy to remember and reflects the report information
- Select report type as Outreach Report
- Set how frequently you want to receive the report. You can select from
- Monthly: From the 1st of a month to the 30th or 31st of the month
- Weekly: From Tuesday of every week to the Monday of next week
- Daily: From 00:00 AM to 23:59 PM of a day
- Ad hoc: You can select a custom range which spans a maximum of 3 months

- Add the email addresses you want to send the master report. Separate the email ID with a comma.

- Click on the Create new Report button.
- Your newly created report will show up in the list below
- For each report, you have to option to edit, delete or view the report.

- To download a report, click on the eye icon to view a list of historical reports.

- Click on Download. A CSV format file will be downloaded.
Headers in Outreach Report
- To
- From
- Channel
- Status
- CampaignName
- CampaignID
- RecipeID – Recipe ID which was triggered
- CreatedAt – Timestamp of when this campaign was executed
- DialedAt – Timestamp of when this campaign was scheduled
- ReceivedAt – Timestamp of when this campaign was received by users
- CompletedAt – Timestamp of when this campaign was completed
- SentAt – Timestamp of when this campaign was sent
- DeliveredAt – Timestamp of when this campaign was delivered
- ReadAt – Timestamp of when this campaign was read by users
- RepliedAt – Timestamp of when this campaign was replied by users
- FailedAt – Timestamp of when this campaign failed to be sent
- ExpiredAt – Timestamp of when this campaign expired
- ErrorMessage – Error messages, if the campaign is not successful
- errors reported by WhatsApp
- errors reported by Verloop.io API or the BSPs. Example invalid phone number etc.
- CustomVariables – Recipe variable and the value stored in it for the reply given by the visitor to the campaign template
- CustomTemplateParameters
- CustomActionParameters