List Block List block is best to be used in a recipe when you want to showcase several options, such as customer...
Transfer Block The Transfer blocks’ purpose is to transfer conversations from the bot to one of your agents. The conditions of the...
FAQ Block An FAQ block is a block in your recipe that is dedicated to fielding questions from your customers. While you...
Smart AI Block User Guide Welcome to the Smart AI Block user guide! This document will provide you with all the information you need to...
Enable Multiple Intent in the Smart Block With our launch of the Smart Block, customers can now use prompts to create conversation flows. However, the prompts had...
AnswerFlow Integration with Smart Block The AnswerFlow Tool is designed to offer context to the Smart block in instances where a customer poses a question...
Smart Block Phase 2 Welcome to SmartAI Block User Guide. This user guide will walk you through the key features of Smart Block and...
