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Self-Serve Bot Builder

List Block

List block is best to be used in a recipe when you want to showcase several options, such as customer...

Transfer Block

The Transfer blocks’ purpose is to transfer conversations from the bot to one of your agents. The conditions of the...

FAQ Block

An FAQ block is a block in your recipe that is dedicated to fielding questions from your customers. While you...

Smart Block Phase 2

Welcome to SmartAI Block User Guide. This user guide will walk you through the key features of Smart Block and...