Now it’s time to add your team to the Verloop account. Let us get them onboard by following these simple steps:
- Go to Settings → Users → Create New User (right top corner)
- Send email invites to the members of your team that you need to add on the Verloop dashboard
- Assign a role to the new members. Choose from
- Agent
- Manager
- Admin
The table below compares the abilities of the different members of the team.
| Agent | Manager | Admin | |
|---|---|---|---|
| Transfer chat | ✅ | ✅ | ✅ |
| View self chats | ✅ | ✅ | ✅ |
| View others’ chats | ❌ | ✅ | ✅ |
| Add team member | ❌ | ❌ | ✅ |
| View Chat Statistics | Self | Self | All |
| Edit System Settings | ❌ | ❌ | ✅ |
| Edit FAQ Settings | ❌ | ❌ | ✅ |
| Create/Edit Recipe | ❌ | ❌ | ✅ |
