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Recipe Dos and Don’ts

We also have a few helpful dos and don’ts to help you make the most effective use of your bot.


  1. Use simple text in buttons so that your visitors can answer quickly, without having to ponder on them.
  2. Make the conversation fun and lively, humor always helps.
  3. Put yourself in the shoes of your visitor and plan the questions accordingly.
  4. Use emojis to make your bot a lovable one!
  5. Try not to hide the fact that your visitors are talking to bots. They’ll probably find out eventually, and lying to your customers tends not to end well.
  6. Use greetings and endings.
  7. Make use of FAQs to enhance customer experience.
  8. Use CSATs to understand user experience. Not only will it help to understand user experience but also help business understand what user expects and make recipe changes accordingly.


  1. Let your visitors feel as if they are filling out a form. Make it conversational.
  2. Ask too many questions.
  3. Repeat questions in the flow.
  4. Leave flows incomplete or have loose ends.
  5. Provide no option to connect with human agents.
  6. Use the same recipe for different channels.
  7. Use long paragraphs. keep it simple and clear.
Updated on March 28, 2023

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