What are the different blocks available in Recipe?

Verloop.io supports the creation of different types of blocks. Each block serves a different purpose in the flow of the bot. Let’s look at them below. 

1. Message Block

Use the Message block to have casual conversations with your customer. You can use this to greet/compliment/thank your customer. When the bot executes this block, it doesn’t wait for a response from the customer. The bot immediately moves to the next block.

Recipe – Message Block

1. Media Block

Use the Media block to send photos/videos/documents to your customers. Supported formats are png, jpeg, gif, mp4, m4v, pdf, etc. And the maximum upload size is 10MB.

Sharing actual photos of your products will help your customers to understand your products better. When the bot executes this block, it doesn’t wait for a response from the customer. The bot immediately moves to the next block. 

Recipe – Media Block

1. Question Block

Use this block to ask a question your visitor. You can also save the user response to a variable. If you mark the question as mandatory, the bot won’t proceed to the next block until the user has given an answer.

Recipe – Question Block

1. Slider Block

Slider block is used to show multiple images to the user. You may use it to deliver your product catalogue in a horizontal scroll format, along with the text. Each image in the slider can have multiple buttons.

The buttons can lead the visitor to any block in your recipe. The bot waits for the response from the user before proceeding to the next block in the recipe.

Recipe – Slider Block

1. Buttons Block

Use Buttons to get quick replies from your visitor. You can save the response of the visitor to a variable. The bot waits till the user has clicked a button.

Recipe – Buttons Block

1. Transfer Block

By choosing this block the chat will be transferred to one of your agents. You can set a default message whenever the chat is being transferred.

Recipe – Transfer Block

1. Close Block

You might want your bot to close a chat based on the conversation. The bot can close the chat with a default message set by you. Typically this is used at the end of the recipe. But you can also close a conversation based on the actions of your visitor. For example, a button inside another block may lead to this block closing the conversation.

Recipe – Close Block

1. FAQ Block

The FAQ block in your recipe fields questions from your customers. While you could always trigger your FAQ database using blocks like questions and sliders, they are limited in their capabilities. In addition, when the FAQ block is triggered, your customers are sent a message to inform them that the bot is fielding their questions, and are given a button for when they’re finished.

Recipe – FAQ Block

1. Webhook blocks

The Webhook block is one of the most powerful features of Verloop recipes. Using webhook blocks, you can tightly integrate the bot’s flow with your business logic.

Recipe – Webhook Block

1. List

List block is best to be used in a recipe when you want to showcase several options, such as customer care or FAQ menu, take-out menu, selection of nearby stores or locations, available reservation ties, and choosing a recent order to repeat, etc. 

Recipe – List Block

1. Catalog block

This block in Verloop.io recipes allows businesses to showcase and sell products and services. And for customers, it’s easy to browse items and add them to a cart without leaving the chat. Businesses can showcase two types of messages: 

1. Multi-Product Messages: Messages containing a selection of up to 30 items from a business inventory.
2. Single Product Messages: Messages with a single product item from the business inventory. The product is displayed in a Product Detail Page (PDP) format.