FAQ Overview Verloop.io is proud to have one of the most personalised and customisable FAQ backends in the market. Your bot can...
FAQ Block An FAQ block is a block in your recipe that is dedicated to fielding questions from your customers. While you...
FAQ Category If you’re selling different products on different pages on your site/s, you’re going to need different FAQ databases to answer...
Suggest Similar Today you have to spend time and effort on finding various nuances and versions of a question to improve coverage...
Integrating FAQs in a Recipe flow While during a recipe flow, should a visitor ask a FAQ while the bot is in the middle of a...
Best Practices to Setup your FAQs There are a few tips that will help you in creating the best FAQ framework for your organization and help...
Multiple FAQ Databases for Multiple Recipes If you’re selling different products on different pages on your site/s, you’re going to need different FAQ databases to answer...
Answer FAQs in any block (Question/Slider/Buttons) You can integrate the FAQ tool with other blocks in the recipe, so you can field questions during various parts...
Key metrics In this box, users can see 4 metrics that show FAQ performance. Questions asked: The total number of queries asked...
Grouped utterances This tab shows the number of grouped utterances, i.e., user queries that have almost similar intents as suggested by the...
Contextual words This section shows you a honeycomb cluster of words used by users with different contexts. On hovering over the word,...