Chat disposition form When a chat is closed the agent needs to summarise what was discussed in the chat. With Verloop.io’s chat disposition...
CSAT Form CSAT forms enable companies to track their customer reaction to their services and support systems. We can obtain a CSAT...
All Conversations Section – Enhanced The new update allows customers to view bot handled and agent-handled chats separately in the “All Conversations” section. Furthermore, the...
