Chat Assignment An AI chatbot can handle >90% of chat queries coming its way. For the remaining <10%, the chat needs to...
Livechat Plugin The livechat plugin will help you integrate the Verloop.io platform with your system, CRM or any other third-party application thereby...
Chat disposition form When a chat is closed the agent needs to summarise what was discussed in the chat. With Verloop.io’s chat disposition...
CSAT Form CSAT forms enable companies to track their customer reaction to their services and support systems. We can obtain a CSAT...
All Conversations Section – Enhanced The new update allows customers to view bot handled and agent-handled chats separately in the “All Conversations” section. Furthermore, the...
