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Account Management
Security at Verloop.io
Verloop.io cares about you and your data, so your security is our utmost priority. We know how important your data...
Audit Trail
When it comes to security, being able to follow records back to their origins helps investigate what went wrong. And...
IP Whitelisting
Verloop.io follows the security best practices to ensure your data is safe. The whitelisting of an IP address is a...
Banned Visitors
Every now and then we come across users who create a nuisance and bring about a bad agent experience. To...
Team Access
Verloop.io allows you to invite your colleagues to use the platform and assign roles to them. Each role has different...
Departments
Verloop.io also helps you create separate departments for your team. This enables the bot to redirect the queries/questions to the...
Add Your Team Members
Send email invites to the members of your team that you need to add to the Verloop.io platform. You can...
Business Hours
Are agents only available at certain hours of the day? Business shut for the holidays? No worries. Set business hours...
Agent Skills
Wouldn’t it be awesome if the user is connected to an agent who knows how to solve their query? Agent...
Tags
All chats are created equal but some are prominent. Every now and then we come across chatbots that you want...
Canned Responses
Just as customers have common queries, there are few agent responses that are repetitive. And typing them in full repeatedly...
Branding
Verloop.io is designed to simplify and enhance the way you connect with your visitors and users. We also give you...
Triggers
Triggers are customizable actions that are set up to certain customer stimuli i.e. you can get your bot to behave...
Chat Assignment
An AI chatbot can handle >90% of chat queries coming its way. For the remaining <10%, the chat needs to...
Agent Timeline
In the business of customer support, acquisition, or lead generation, the agent plays an important role as agents are the...
Glossary
The Glossary feature in Verloop.io is designed to enhance the accuracy and consistency of translations within your bots. When translating...