Chat Assignment
An AI chatbot can handle >90% of chat queries coming its way. For the remaining <10%, the chat needs to...
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Live Chat
Livechat Plugin
The livechat plugin will help you integrate the Verloop.io platform with your system, CRM or any other third-party application thereby...
Chat disposition form
When a chat is closed the agent needs to summarise what was discussed in the chat. With Verloop.io’s chat disposition...
CSAT Form
CSAT forms enable companies to track their customer reaction to their services and support systems. We can obtain a CSAT...
All Conversations Section – Enhanced
The new update allows customers to view bot handled and agent-handled chats separately in the “All Conversations” section. Furthermore, the...
ChatGPT-AI Expand
We’re pleased to announce that we’ve incorporated Chat GPT into our processes! We have added a new feature to our...
ChatGPT-powered AI Rephrasing
ChatGPT has generated a lot of buzz since it was launched in November 2022. Rightly so, too! We can integrate OpenAI APIs...
ChatGPT-Powered Tone Adjustment
ChatGPT is changing structures across the board, and we’ve made the buzz all across the world, and to be on...
ChatGPT-powered AI Summary
ChatGPT has gained a lot of attention since its launch in November 2022. Quite rightly so!We can integrate OpenAI APIs...
AnswerFlow
AnswerFlow identifies the most relevant documents and training materials that can assist the agent in answering the customer’s query based...
Live Chat Web Widget Setup
Customising Live Web Widget You can customise the website live widget in two ways: To know how to set up...
Enhancing Customer Interactions: Real-time Tone Feedback in Live Chat
Welcome to our user guide for the new real-time tone feedback feature in the live chat section. This tool optimises...
Hamburger Menu on Chat
The hamburger menu at the start of the conversation in the chat widget, allows you to have quick options for...
Enhancing Customer Interactions: Real-time Expressions in Live Chat
Welcome to our user guide for the new real-time tone feedback feature in the live chat section. This tool optimises...
Co-Pilot User Guide
Welcome to the Co-Pilot User Guide. This guide will walk you through the technicalities of using Co-Pilot. Co-Pilot is a...
First Response Automation
The Automated First Response feature is designed to significantly enhance the efficiency and responsiveness of customer support interactions by reducing...